FAQs
Welcome to our FAQ page. Here you’ll find answers to the most common questions about ordering, shipping, products, and returns.
🛒 Orders
Q: How do I place an order?
A: Simply browse our website, select your products, and proceed to checkout. Once your order is confirmed, you will receive an email confirmation.
Q: Can I cancel or change my order?
A: Orders can only be modified or canceled within a short time after placing them. Please contact us as soon as possible.
🚚 Shipping
Q: Where do you ship?
A: We currently ship across the United States (USA).
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 3–7 business days after shipping.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
Q: Do you offer free shipping?
A: We may offer free shipping promotions during special campaigns.
💰 Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards and other secure payment methods available at checkout.
Q: Is my payment secure?
A: Yes, all payments are processed through secure and encrypted payment gateways.
📦 Returns & Refunds
Q: What is your return policy?
A: You can return eligible items within 7–14 days of delivery if they are unused and in original packaging.
Q: How long do refunds take?
A: Once approved, refunds are usually processed within 5–10 business days.
Q: Do you offer exchanges?
A: We only replace items if they are defective or damaged.
🧴 Products
Q: Are your products natural?
A: Yes, Ribana products are made using carefully selected ingredients inspired by natural formulations.
Q: Are your products safe for all skin types?
A: Our products are designed to be gentle, but we recommend checking ingredients if you have sensitive skin.
📍 Contact Us
Q: How can I contact you?
A: You can contact us anytime via email: support@ribana.shop
Support Hours: Monday–Saturday